Terms & Conditions
Please read these Terms and Conditions (“Agreement”) carefully before accessing or using the services provided by 3D Junkie (“Company,” “we,” or “us”). By accessing or using our services, you agree to be bound by this Agreement. If you do not agree to these terms and conditions, please refrain from accessing or using our services.Product Information and Availability
The information provided on our website or any other communication channels is for general informational purposes only. We strive to ensure accuracy, but we do not guarantee the completeness, reliability, or suitability of the information.
Product availability is subject to change without prior notice. We cannot guarantee the availability of specific models or brands at all times.
Pricing and Payments
Prices listed on our website or provided via quotations are in the currency stated and exclude applicable taxes, shipping, and handling fees unless otherwise specified.
Payment terms and methods will be communicated during the purchasing process. Full payment is required before the shipment or delivery of products.
Orders and Shipping
Placing an order does not guarantee product availability. We will confirm the availability and estimated delivery times after order placement
Shipping costs, including any applicable taxes, customs duties, or import fees, are the responsibility of the customer unless stated otherwise.
Returns and Refunds
Returns or exchanges are subject to our Return Policy, which can be found below.
Refunds will be processed based on our Refund Policy, which can be found below.
Warranty and Support
Warranty terms and conditions for products may vary depending on the manufacturer. Please refer to the specific warranty information provided by the manufacturer for each product.
We strive to provide technical support and assistance. Please contact our support team for any product-related inquiries or issues.
Intellectual Property
All content provided on our website, including text, images, trademarks, logos, and software, is the property of 3D Junkie or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, modify, transmit, or use any content from our website without our prior written consent.
Limitation of Liability
3D Junkie shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our services or products.
We shall not be responsible for any damages or losses resulting from unauthorized access to, or alteration of, customer data or personal information.
Governing Law
This Agreement shall be governed and construed in accordance with the laws of the jurisdiction where 3D Junkie is located, without regard to its conflict of law provisions.
Modifications
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Agreement periodically for any updates.
Return Policy
At 3D Junkie, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we offer a return policy to facilitate the process. Please read the following terms and conditions carefully:Eligibility for Returns
To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
Returns are generally accepted within 14 days from the date of delivery, unless otherwise specified for specific products.
Return Process
To initiate a return, please contact our customer support team within the eligible return period to request a return authorisation.
Our team will provide you with instructions on how to proceed with the return, including the return address.
Ensure that the product is securely packaged to prevent damage during transit.
Return Shipping
Customers are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part.
We recommend using a trackable shipping service and obtaining proof of shipment for your return. We are not responsible for lost or damaged returns.
Refunds
Once the returned product is received and inspected, we will notify you of the status of your refund.
If the return is approved, a refund will be processed using the original payment method, excluding any shipping or handling charges.
Please note that it can take up to 10 days for the refunded amount to reflect in your account, depending on your payment provider.
Non-Returnable Items
Some items may be non-returnable for hygiene reasons or if they have been customised or specially ordered. These items will be clearly stated as non-returnable at the time of purchase.
Please note that made to order products are non-refundable, as they are specifically tailored to your requirements.
Damaged or Defective Products
In the case of receiving a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue promptly.
Limitation of Liability
3D Junkie shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our services or products.
We shall not be responsible for any damages or losses resulting from unauthorised access to, or alteration of, customer data or personal information.
Exceptions
The return policy may vary for certain products or promotions. Specific return terms will be clearly communicated at the time of purchase.
Customer Support
If you have any questions or require assistance regarding the return process, please contact our customer support team. We are here to help you.